820-605 Exam Questions

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

Which two actions are in adoption campaign? (Choose two.)

What is the best method to measure customer consumption of technology?

Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to...

The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

Which two outcomes are expansion opportunities within customer success? (Choose two.)

Which method is directly associated with evaluating a customer outcome?

Refer to the exhibit. Which initial action does a Customer Success Manager take?

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

Which definition of a use case is true?

Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration...

In which stage does the Customer Success Manager initially validate stakeholders?

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

Which type of KPI is of the most interest to Customer Success?

From a Customer Success perspective, which reason to monitor your customer's health is the most important?

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

In a cloud implementation scenario, what does the sales professional must take into consideration regarding the revenue of a business outcomes selling?

Which two results of a successful customer onboarding stage are the most important? (Choose two.)

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on...

Which outcome is the best that a Customer Success Manager can achieve for a customer?

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two add...

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the con...

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

Which Qprovides the best information to use to define customer success factors?

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

Which definition of customer success is true?

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company's success? (Choose t...

You notice a decline over time in your customer's usage of your product. Which action do you consider?

Which two actions are critical when communicating with executives? (Choose two.)

The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

Which expense is an operating expense (OPEX)?

The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are cr...

Why is it convenient to tie business outcomes and the customer value proposition?

Which one of the following solutions enable business outcomes in the financial industry?

Which two options are reasons why effective communications is key to success? (Choose two.)

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How...

Which of these is included in a success plan?

Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

What is a financial implication of churn?

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users activel...

Which statement describes the difference between customer success and customer sales?

Which statement describes an end user adoption barrier?

What are two barriers of adoption in an organization? (Choose two.)

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager ta...

Which list of components of a Customer Success Quarterly Success Review is common?

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction m...

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This s...