820-605 · Question #50
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21…
The correct answer is B. cultural barrier C. process barrier. Customer A faces cultural and process barriers to adoption. The cultural barrier arises from the employees' long-standing familiarity with the personalized service, which may make them resistant to a self-serve model. The process barrier is related to the established procedures…
Question
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)
Options
- Atechnical barrier
- Bcultural barrier
- Cprocess barrier
- Dproduct barrier
- Ecost barrier
How the community answered
(44 responses)- A20% (9)
- B61% (27)
- D5% (2)
- E14% (6)
Explanation
Customer A faces cultural and process barriers to adoption. The cultural barrier arises from the employees' long-standing familiarity with the personalized service, which may make them resistant to a self-serve model. The process barrier is related to the established procedures and routines around the old meeting booking system, which employees may find challenging to
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