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820-605 · Question #50

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 s

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Driving Value and Outcomes

Question

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

Options

  • Atechnical barrier
  • Bcultural barrier
  • Cprocess barrier
  • Dproduct barrier
  • Ecost barrier

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Topics

#adoption barriers#organizational change#cultural resistance#process re-engineering
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