Cisco
820-605 · Question #27
Which definition of customer success is true?
The correct answer is A. It is the business methodology of ensuring that customers achieve their expected and unexpected. Customer Success is the business methodology of ensuring customers achieve their desired outcomes while using your product or service.
Customer Success Industry Trends and Drivers
Question
Which definition of customer success is true?
Options
- AIt is the business methodology of ensuring that customers achieve their expected and unexpected
- BIt is a business methodology for increasing recurring revenues by minimizing the risk of churn
- CIt is the business methodology of ensuring that customers are always on the latest software
- DIt is a measure of the Net Promoter Score that results from a disciplined engagement of sales,
How the community answered
(18 responses)- A94% (17)
- D6% (1)
Explanation
Customer Success is the business methodology of ensuring customers achieve their desired outcomes while using your product or service.
Topics
#customer success definition#business methodology#customer outcomes
Community Discussion
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