820-605 · Question #26
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
The correct answer is C. Re-enforce the time to value of the solution. The Customer Success Manager should consider re-enforcing the time to value of the solution. This involves communicating the benefits and potential impact of the solution on the customer's business operations and objectives, emphasizing how timely deployment can lead to quicker…
Question
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
Options
- ASuggest that the customer replace their existing staff
- BProvide the customer with a chargeable deployment service
- CRe-enforce the time to value of the solution
- DGive the customer a discount on a future purchase
How the community answered
(41 responses)- A2% (1)
- B5% (2)
- C83% (34)
- D10% (4)
Explanation
The Customer Success Manager should consider re-enforcing the time to value of the solution. This involves communicating the benefits and potential impact of the solution on the customer's business operations and objectives, emphasizing how timely deployment can lead to quicker realization of these benefits.
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