A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of…

While annual reports and QBRs provide high-level context, they may not offer the granular detail needed for a specific adoption and renewal discussion about a particular product or service.

The sales account plan is valuable for understanding long-term strategy, but for a specific renewal discussion, detailed contractual and usage validation information is more immediately pertinent.

A detailed contract inventory is essential to understand the current services, terms, and entitlements the customer has, which directly informs renewal discussions and potential upsell or downsell strategies.

Analytical data provides insights into usage, but preparing questions to validate that data ensures the CSM understands the 'why' behind usage patterns and can address any discrepancies or misinterpretations with the customer. This enables a more informed discussion about adoption and value.

While support tickets and diagnostic information are relevant for understanding issues, the question focuses on the adoption journey and renewal, making contract details and data validation more critical for this specific meeting.