Cisco
820-605 · Question #22
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of in
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Customer Lifecycle Management
Question
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
Options
- Acustomer annual report and quarterly business reviews
- Bsales account plan
- Cdetailed contract inventory
- Dquestions to validate the interpreted analytical data
- Esupport tickets reports and diagnostic information
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Topics
#customer renewal#adoption journey#data analysis#contract management