Cisco
820-605 · Question #1
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
The correct answer is B. confirmation of customer business outcomes E. agreement of key stakeholders. You can't schedule a QSR unless the customer is already on board with the CSM process and to do that you need stakeholder agreement.
Customer Lifecycle Management
Question
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
Options
- Acompletion of customer training
- Bconfirmation of customer business outcomes
- Creview of product roadmap
- Dscheduling of Quarterly Success Review
- Eagreement of key stakeholders
How the community answered
(38 responses)- A5% (2)
- B92% (35)
- C3% (1)
Explanation
You can't schedule a QSR unless the customer is already on board with the CSM process and to do that you need stakeholder agreement.
Topics
#customer onboarding#business outcomes#stakeholder identification#initial meeting
Community Discussion
No community discussion yet for this question.