Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose…

The correct answer is A. moments of success when the customer acknowledges progress D. continuing results based on unexpected value. Opportunities that can lead to customers becoming advocates include moments of success when the customer acknowledges progress and continuing results based on unexpected value. These instances demonstrate the tangible benefits of the solution and can inspire customers to share…

Driving Value and Outcomes

Question

Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)

Options

Amoments of success when the customer acknowledges progress
Bsuccessful contract renewal
Cgreen health scores over intermittent time periods
Dcontinuing results based on unexpected value
Eresults that are not measurable

How the community answered

(27 responses)

A
78% (21)
B
11% (3)
C
7% (2)
E
4% (1)

Explanation

Opportunities that can lead to customers becoming advocates include moments of success when the customer acknowledges progress and continuing results based on unexpected value. These instances demonstrate the tangible benefits of the solution and can inspire customers to share their positive experiences with others, leading to advocacy.

Topics

#customer advocacy#moments of success#unexpected value#customer lifecycle

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