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820-605 · Question #24
820-605 Question #24: Real Exam Question with Answer & Explanation
The correct answer is C: Combination of tailored surveys and IT tools-based metrics. You would need to measure complaints by both student and staff, not just the complaints by the
Question
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
Options
- ATwice yearly student and staff surveys with two questions related to IT
- BMeasure the number of complaints raised by students
- CCombination of tailored surveys and IT tools-based metrics
- DImplement staff Super Users to provide feedback
Explanation
You would need to measure complaints by both student and staff, not just the complaints by the
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