Cisco
820-605 · Question #24
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
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Driving Value and Outcomes
Question
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
Options
- ATwice yearly student and staff surveys with two questions related to IT
- BMeasure the number of complaints raised by students
- CCombination of tailored surveys and IT tools-based metrics
- DImplement staff Super Users to provide feedback
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Topics
#success measurement#IT solutions#customer experience#metrics