820-605 · Question #42
820-605 Question #42: Real Exam Question with Answer & Explanation
The correct answer is D: The customer's usage has seen a recent decline and the chance of them churning will be higher. The graph indicates that while the number of licenses purchased by the customer has remained constant, the number of active users has significantly declined after a peak in June. This suggests that the customer's engagement with the product is decreasing, which could lead to a hi
Question
Exhibit
Options
- AThe customer has a high probability to renew and will include an expanded opportunity
- BThe customer's usage is too low to correctly measure the chance of their retention
- CThe customer has increased usage, which shows a strong indicator of renewal
- DThe customer's usage has seen a recent decline and the chance of them churning will be higher
Explanation
The graph indicates that while the number of licenses purchased by the customer has remained constant, the number of active users has significantly declined after a peak in June. This suggests that the customer's engagement with the product is decreasing, which could lead to a higher risk of churn as the value perceived from the product diminishes.
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