Cisco
820-605 · Question #42
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product
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Customer Lifecycle Management
Question
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?
Exhibit
Options
- AThe customer has a high probability to renew and will include an expanded opportunity
- BThe customer's usage is too low to correctly measure the chance of their retention
- CThe customer has increased usage, which shows a strong indicator of renewal
- DThe customer's usage has seen a recent decline and the chance of them churning will be higher
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Topics
#customer churn#usage analytics#license utilization#renewal indicators