500-450 Exam Questions

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has...

Which option lists the settings in the registry to enable IPSec logging with Cisco Unified ICM?

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

Refer to the exhibit. Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C,...

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)

When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?

In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?

Which two options are prerequisites for the Cisco Finesse Platform installation wizard to succeed? (Choose two.)

In the Cisco UCCE solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

Which command is used to check the replication status of a Cisco Unified Intelligence Center cluster?

With Courtesy Callback, what does it mean to have a value "0" in Maximum Callbacks Per Calling Number?

Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)

Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)

Refer to the exhibit. In Cisco UCCE Outbound Option when configuring to transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an exter...

What is the maximum number of agents that can be configured within Cisco packaged Contact Center Enterprise up to release 10.5?

Which list of scripting objects is valid in a Consider If formula for Precision Queue?

Which Cisco Finesse CLI command provides the license MAC address?

What must be enabled when configuring voice gateways to support SIP dialers?

Which batch script can be used to view VXML application states and port count for a Cisco CVP VXML server?

In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the A...

Which statements about administrative scripts in the Cisco UCCE solution is true?

Which Cisco UCCE Admin tool provides a live stream or errors as they are reported by the router?

Which option best describes the issue with a call failing at the Send to VRU node in a comprehensive Cisco CVP deployment?

Using queue at the edge with ELCAC, which two configurations in Cisco UCM are correct? (Choose two.)

Which three rules apply when configuring agent teams? (Choose three.)

Which three devices show an operating status within Cisco CVP OAMP control center? (Choose three.)

Which option list what the Security Wizard configures with Cisco UCCE?

Which two options affect the Ring No Answer behavior of the agent with the Cisco UCCE Solution and Cisco CVP? (Choose two.)

Which two situations can cause the "Send to VRU" to fail within an ICM script for Cisco CVP? (Choose two.)

Which tool can be used to monitor transcoders in a CVP mixed codec environment?

With Cisco Finesse 11.0, which two commands will stop and start the Tomcat service? (Choose two.)

Which two statements about installation and deployment of Cisco UCCE VMs on VMware ESXi hosts are true? (Choose two.)

Which CVP dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment prior to release 11.x?

In the Cisco UCCE with CVP centralized deployment with single data center, which statement about how to increase the CVP availability is true?

A new gateway was added to the Cisco CVP in a comprehensive deployment and calls are failing with error "403 forbidden". What is the possible cause?

On a VXML gateway with Cisco CVP, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?

Which tool is used to expand the size of Cisco UCCE databases?

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

Within Cisco UCCE, which process handles communication between the router and peripheral gateway components?

Which variable does the Cisco CVP use to return information about problems encountered while running a script?

In the Cisco UCCE solution, which process is responsible for peer-to-peer synchronization?

Which statement about when you deploy Cisco UCCE on Cisco UCS C-Series Tested Reference Configuration (TRC) Servers assuming the UCCE VM coresidency rules are met?

Which option about the Cisco UCCE heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

Which two statements about Cisco CVP Whisper Announcements are true? (Choose two.)

Which command is used to examine detailed events processes by the router with Cisco UCCE?

You are about to perform a Tech refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a...

With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)

In the Cisco Unified Contact Center Enterprise solution, if an agent is in a Reserved state, which of the following actions can the agent take?

In the Cisco Unified Contact Center Enterprise solution, which command should be entered at the command prompt to invoke the Cisco Unified ICM Support Tools command-line version of...