What is the maximum number of agents that can be configured within Cisco packaged Contact Center Enterprise up to release 10.5?

Question

Options

• A76,000
• B500
• C1000
• D2000
• E5000

• A
  3% (1)
• B
  3% (1)
• D
  6% (2)
• E
  88% (28)

Explanation

Option E (5,000) is correct because Cisco Packaged Contact Center Enterprise (PCCE) up to release 10.5 supports a maximum of 5,000 agents, making it a mid-market solution designed for organizations that need more than a small deployment but don't require the full scale of Unified CCE.

Why the distractors are wrong:

• A (76,000) far exceeds PCCE's scope - that scale applies to full Cisco Unified CCE, not the packaged variant.
• B (500) and C (1,000) are too small; they might represent limits of smaller Cisco contact center products like Unified CCX (Express).
• D (2,000) is a plausible but incorrect middle ground - PCCE's actual ceiling is 2.5x higher at 5,000.

Memory tip: Think "PCCE = 5-thousand" - the word "Packaged" has 5 letters, matching the 5,000-agent cap. This distinguishes it from the smaller Express-tier products (hundreds of agents) and the massive full UCCE (tens of thousands).

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