Which option describe the steps to configure a non-global Not Ready code for a team using Cisco UCCE solution with Cisco Finesse?

Question

Options

• AConfigure team, add Not Ready reason code in Cisco Finesse, and the reason code to that team.
• BConfigure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and reason code to team.
• CConfigure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and the reason code to that team.
• DConfigure team, add Not Ready reason code in UCCE, add reason code to team in Cisco Finesse.

• A
  13% (4)
• B
  3% (1)
• C
  81% (25)
• D
  3% (1)

Explanation

Option C is correct because configuring a non-global Not Ready reason code requires all three steps performed in the right place: first establish the team, then add the reason code within Cisco Finesse while specifically unchecking the "Global?" checkbox (which scopes it to teams rather than all agents), and finally assign that reason code to the target team.

Why the distractors fail:

• A omits the critical "uncheck Global?" step - without it, the code becomes global and applies to every agent, defeating the purpose.
• B is nearly correct but drops the verb "add" before "reason code to team," making the third step grammatically and procedurally incomplete - a subtle trap for rushed readers.
• D incorrectly splits the work between UCCE and Finesse; in a Finesse-managed environment, reason codes are created and assigned entirely within Finesse, not in UCCE.

Memory tip: Use the acronym T-R-A - Team first, Reason code (non-global in Finesse), Assign to team. If you see any answer that puts configuration in UCCE or skips the "Global?" checkbox, eliminate it immediately.

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