Cisco UCCE is deployed with Cisco Finesse and you make changes to CTI Server or UCCE Administration. Which service must be restarted for changes to take effect?

Question

Options

• ACluster Manager
• BCisco Dirsync
• CCisco Finesse Tomcat
• DSystem Application Agent
• ECisco DB

• B
  5% (2)
• C
  92% (35)
• E
  3% (1)

Explanation

Cisco Finesse Tomcat (C) is correct because Finesse is a Java web application that runs on an Apache Tomcat server, and it loads its CTI Server connection settings and UCCE configuration at startup - a restart is required for any changes to those upstream components to be picked up by the Finesse application.

Why the distractors are wrong:

• A. Cluster Manager - governs high-availability clustering between nodes; it doesn't reload Finesse application configuration.
• B. Cisco Dirsync - synchronizes directory/LDAP data between UCCE and Active Directory; unrelated to CTI Server or Finesse desktop behavior.
• D. System Application Agent - a monitoring/watchdog process for system health, not a handler for configuration propagation to Finesse.
• E. Cisco DB - the database engine; restarting it would be disruptive and is not how UCCE configuration changes are surfaced to Finesse.

Memory tip: Think of Finesse as a web app baked into Tomcat - just like any Java web app, it only reads its config fresh on startup, so changing the back end = restart the front end's web server (Tomcat).

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