Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default ?routed rather than errors in call type reports? (Choose two.)

Question

Options

• AInclude a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
• BUse script end node instead of release call.
• CConfigure default labels for each skill group.
• DIn all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
• EConfigure default labels for each dialed number.

• A
  84% (51)
• B
  2% (1)
• C
  5% (3)
• D
  10% (6)

Explanation

In Cisco UCCE, a call is counted as "default routed" (rather than an error) when it exits a script via a configured default label path. Option A works because placing a Termination node with the "Default Label" type at unexpected-condition branches in your script explicitly signals the system to record that call as default routed, not a script error. Option E works because a default label configured at the dialed number level acts as the system-wide safety net-if a script encounters an unexpected condition and cannot complete normal routing, UCCE falls back to the dialed number's default label, again recording the outcome as default routed rather than an error.

Distractors: B (Script End node) simply terminates script execution but does not invoke a default label path, so it won't reclassify the call in reports. C (default labels per skill group) covers unavailability of a skill group, not script-level unexpected conditions, and doesn't affect call-type report categorization. D (congestion control) addresses capacity/load scenarios, not scripting logic failures, and has no bearing on the default-vs-error classification.

Memory tip: Both correct answers share the word "default" in their configuration-Default Label termination type (A) and default labels on dialed numbers (E). If the configuration literally says "default label," it's your answer for ensuring default-routed counts.

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