Which two statements about Precision Queues are true? (Choose two.)

Question

Options

• AA Wait Time may be configured in any step except for the last step.
• BAt least on step must be configured for a Precision Queue.
• CEither Skill Groups or Precision Queues must be linked within an instance ?not both.
• DPrecision Queues can be configured for usage in agent-based inbound campaigns.
• EA Consider If statement may be configured in any step.

• A
  82% (36)
• C
  11% (5)
• D
  5% (2)
• E
  2% (1)

Explanation

Option A is correct because in a Precision Queue, a Wait Time defines how long the system waits in a step before advancing to the next - but the last step has no "next step" to advance to, so configuring a Wait Time there is meaningless and not permitted by the system.

Option B is correct because a Precision Queue is non-functional without at least one step defined; steps are the core building blocks that specify which agents to target and in what order.

C is wrong because Skill Groups and Precision Queues are not mutually exclusive - both can coexist and be used within the same Cisco UCCE instance depending on routing design needs.

D is wrong because Precision Queues are designed for inbound routing based on agent attributes, not for agent-based inbound campaigns, which use a separate campaign infrastructure.

E is a deliberate trap - it mirrors option A but removes the key restriction. Like Wait Time, a Consider If expression also cannot be configured on the last step (since its purpose is conditional progression, which is irrelevant without a next step).

Memory tip: Think of the last step as a "terminal" - nothing exits from it, so anything that governs moving forward (Wait Time, Consider If) cannot live there. At least one step must exist or the queue is just an empty waiting room.

No community discussion yet for this question.