Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

Question

Options

• Aagent device, network VRU, ringtone, error
• BICM dialed number, network VRU, ring back, error
• Cagent device, CUCM VRU, ringtone, survivability
• DICM dialed number plan, network VRU, ringtone, error
• Eagent device, network VRU, ringtone, survivability

• A
  82% (32)
• B
  3% (1)
• C
  5% (2)
• D
  10% (4)

Explanation

In a Cisco PCCE deployment with Unified CVP, four dial number patterns are required to handle the complete call lifecycle: the agent device pattern routes calls to agent phones, the network VRU pattern handles the IVR treatment leg, ringtone plays ringback tone to callers waiting in queue, and error handles fault conditions gracefully - making A the correct set.

Why the distractors fail:

• B swaps "agent device" for "ICM dialed number" and "ringtone" for "ring back" - neither is standard CVP DN pattern terminology.
• C replaces "network VRU" with "CUCM VRU" (not a valid CVP pattern type) and substitutes "survivability" for "error."
• D uses "ICM dialed number plan" instead of "agent device" - this conflates ICM scripting concepts with CVP dial number configuration.
• E is almost correct but replaces "error" with "survivability" - survivability is a VXML application feature, not one of the four required DN patterns.

Memory tip: Use the mnemonic "ANRE" - Agent device, Network VRU, Ringtone, Error - think of it as the four roles in a call: who answers, where IVR lives, what the caller hears while waiting, and what happens when things break.

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