Refer to the exhibit. In Cisco UCCE Outbound Option when configuring to transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP…

Question

Options

• AGo to Script node
• BSend to VRU node
• CQueue to Skill Group node
• DTranslation Route to VRU node
• ERoute Select node

• A
  11% (8)
• B
  59% (41)
• C
  6% (4)
• E
  24% (17)

Explanation

In a Cisco UCCE Outbound Option "Transfer to IVR" campaign, Send to VRU (B) and Translation Route to VRU (D) are the two valid nodes because both explicitly hand off call control to a VRU peripheral - in this architecture, CVP acts as the VRU and executes the VXML application once the call arrives. Send to VRU is used when CVP is already in the call path and can immediately begin IVR treatment, while Translation Route to VRU is used when the call must be transferred via a translation route label to reach the CVP VXML application.

The distractors fail because Go to Script (A) merely redirects execution within ICM scripting logic and never moves the call to an external system; Queue to Skill Group (C) targets human agents, not IVR; and Route Select (E) picks a pre-defined route to a target but is not designed to hand off control to a VRU/CVP for self-service treatment in this context.

Memory tip: Look for "VRU" in the node name - if the node doesn't say VRU, it won't send the call to CVP's VXML application. Both correct answers literally contain the letters "VRU."

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