Which two ICM scripting nodes support dynamic setting? (Choose two.)

Question

Options

• APercent Allocation
• BPrecision Queue
• CSkill Group
• DPeripheral gateway
• ECall Type

• A
  3% (1)
• B
  78% (28)
• C
  14% (5)
• D
  6% (2)

Explanation

Precision Queue (B) and Call Type (E) are the two ICM Script Editor nodes that natively support the dynamic setting feature, which allows a script variable to supply the target value at runtime rather than requiring a hardcoded selection. This is critical for building reusable, data-driven scripts where the queue or call type destination is determined by logic earlier in the script flow.

Why the distractors are wrong:

• A. Percent Allocation distributes traffic by percentage ratios; it has no dynamic target-setting capability - the percentages themselves are static properties of the node.
• C. Skill Group routes to agent skill groups but does not expose a dynamic setting option in the node properties the way Precision Queue does; routing to skill groups is configured statically.
• D. Peripheral Gateway is an infrastructure component (hardware/software bridge to the ACD), not a script node - it has no dynamic setting concept at all.

Memory tip: Think "PQ + CT = Dynamic Duo." Precision Queue and Call Type are the two nodes where Cisco gave you the checkbox/variable option to swap targets on the fly - everything else in the list is either static by design or not a script node at all.

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