Which two statements about Cisco CVP Whisper Announcements are true? (Choose two.)

Question

Options

• AThe first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92329292.
• BAs an option, set the dial plan with 9191*.
• CThe second number calls the Whisper Announcement itself. The CVP default for this number is 9191910100.
• DThe second number calls the Whisper Announcement itself. The CVP default for this number is 9292929200.
• EAs an option, set the dial plan with 9292*.

• A
  6% (2)
• B
  91% (31)
• D
  3% (1)

Explanation

In Cisco CVP Whisper Announcements, two separate numbers serve two separate purposes. The second number triggers the Whisper Announcement played to the agent, and its CVP default is 9191910100 - making C correct. To route this correctly, the dial plan must be configured with the 9191* wildcard pattern to match that number - making B correct.

Why the distractors are wrong:

• A is wrong on the number: the ringtone service (what the caller hears while waiting) uses a 9292-prefixed number, not 92329292 - the value given doesn't match CVP defaults.
• D is wrong because it assigns the incorrect default (9292929200) to the second number; that 9292 prefix belongs to the first number (ringtone), not the whisper announcement.
• E is wrong because 9292* is the dial plan pattern for the first number (caller-side ringtone), not the whisper announcement.

Memory tip: Split the two numbers by their roles using their prefixes - 9191 = the agent's whisper (what the agent hears), 9292 = the caller's ringtone (what the caller hears). Since B and C both involve the 9191 side, they pair naturally as the correct answers.

No community discussion yet for this question.