Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

Question

Options

• AAdd Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
• BAdd team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
• CAdd team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
• DAdd team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

• A
  12% (7)
• B
  79% (46)
• C
  3% (2)
• D
  5% (3)

Explanation

Option B is correct because configuring a non-global Not Ready reason code in CCE with Finesse requires three distinct steps in the right order and right tool: the team must first exist in ICM (the authoritative source for team definitions), the reason code must be created in Finesse with "Global?" unchecked (making it team-scoped rather than system-wide), and then that reason code must be explicitly assigned to the team within Finesse.

Why the distractors fail:

• A skips creating the team in ICM first - you can't assign a reason code to a team that hasn't been defined in ICM yet.
• C omits unchecking "Global?" - without that step, the reason code would apply to all teams, defeating the purpose of a non-global code.
• D places reason code creation in ICM rather than Finesse - Not Ready reason codes are managed in the Finesse Admin interface, not directly in ICM.

Memory tip: Use the phrase "ICM owns teams, Finesse owns codes" - build the team in ICM, build the code in Finesse (uncheck Global!), then marry them together in Finesse. The three-step sequence follows create team → create code → connect them, all in the correct tool for each step.

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