Refer to the exhibit. While a Whisper Announcement call is being troubleshooted, the Cisco UCCE Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?

Question

Options

• AThe Whisper Announcement is enabled but has failed to play.
• BThe Whisper Announcement is not enabled.
• CThe Agent's phone has Whisper Announcement disabled.
• DThe Whisper Announcement setting is misconfigured on the agent's desk.

• A
  83% (25)
• B
  3% (1)
• C
  3% (1)
• D
  10% (3)

Explanation

Option A is correct because the PIM log captures activity at the Peripheral Gateway level - if the Whisper Announcement appeared in the log at all, it means the feature was triggered and enabled, but the log entries show a failure condition (such as an error connecting to the media resource or announcement file), confirming it attempted to play but did not succeed.

Option B is wrong because if Whisper Announcement were simply not enabled, there would be no related entries in the PIM log whatsoever - its presence in the log proves it is configured and being invoked.

Options C and D are wrong because Whisper Announcement configuration in UCCE lives at the script/routing level and media server, not on the individual agent's phone or desktop - the PIM log would not distinguish those as separate conditions, and phones don't have a per-device whisper toggle.

Memory tip: Think of the PIM log like a flight recorder - it only records events that happened. If Whisper Announcement shows up in the log, it tried to run. "Enabled but failed" = it tried and errored; "not enabled" = it never shows up at all.

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