Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)

Question

Options

• AAllows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.
• BIt monitors and reports calls on all lines on the phone.
• CIt monitors and reports of calls on only one line on the phone.
• DIt requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
• EShared lines are supported on ACD lines but not on non-ACD lines.
• FIt requires a maximum of two call appearances.

• A
  91% (20)
• C
  5% (1)
• D
  5% (1)

Explanation

Multi Line Agent (MLA) mode enables UCCE to extend its awareness beyond a single ACD line, so A is correct because it unlocks advanced telephony features (Join Across Line, Direct Transfer Across Line) that require the system to track multiple lines simultaneously. B is correct because MLA's core purpose is to monitor and report activity on all lines of the phone - not just the ACD line - giving supervisors full visibility. F is correct because MLA requires a maximum of two call appearances per line, which is a specific configuration prerequisite for the feature to function properly.

C is wrong because it directly contradicts B - monitoring only one line describes legacy single-line behavior, not MLA. D is wrong because while two call appearances are required (F), framing this as a "busy trigger of 2" conflates two different settings; also, the claim that calls cannot be forwarded when busy is inaccurate. E is wrong because shared lines are actually not supported on ACD lines in MLA mode - the statement has the support restriction reversed.

Memory tip: Think of MLA as "Monitor All Lines, Allow cross-line features, require 2 appearances max" - the three A's and a 2 map directly to answers A, B, and F.

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