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500-450 · Question #1
500-450 Question #1: Real Exam Question with Answer & Explanation
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Question
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?
Options
- AMAC address of the phone not associated with PG user.
- BPG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and Conf user group" role.
- CPhone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- DPhone Join Across Lines feature is enabled.
- EPhone IPv6 feature is enabled.
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