In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative…

Question

Options

• Atransfers a call to IVR as a part of IVR campaign
• Btransfers a call to IVR or Non-IVR for Answering machine or abandon calls
• Ccontrols a percentage of agents to be used in a campaign skill group
• Dreserves agents for specific outbound campaign
• Eenables and disables skill group for an outbound campaign

• A
  4% (2)
• B
  7% (4)
• C
  76% (42)
• D
  13% (7)

Explanation

In Cisco UCCE Outbound Option, the Administrative script handles campaign resource management - not call flow. Options C and E are correct because the Administrative script is responsible for controlling what percentage of agents within a skill group are dedicated to an outbound campaign (C) and for toggling skill groups on or off for a campaign (E). These are configuration/control functions that run on a schedule to manage capacity.

Why the distractors are wrong:

• A and B describe Routing script behavior - the Routing script handles actual call disposition, including transferring calls to IVR for live contacts, answering machines, or abandoned calls.
• D is a distractor because agent reservation is performed by the Dialer component, not the Administrative script.

Memory tip: Think of the Administrative script as the campaign manager's clipboard - it sets rules about who works on what and when (percentages, on/off). The Routing script is the traffic cop - it decides where each call goes in real time. If an answer choice mentions transferring a call anywhere, it belongs to Routing, not Administrative.

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