Which list of scripting objects is valid in a Consider If formula for Precision Queue?

Question

Options

• ACall, PQ, SkillGroup, Call Type
• BCall, Attribute, SkillGroup, Call Type
• CCall Manager, Proficiency, Skillgroup, Call Type
• DCall, PQ, Attribute, Call Type

• A
  87% (20)
• B
  9% (2)
• C
  4% (1)

Explanation

Option A is correct because the valid scripting objects available in a Consider If formula for a Precision Queue (PQ) are Call, PQ, SkillGroup, and Call Type - these are the four standard CCE scripting objects that the formula engine recognizes in this context.

Why the distractors are wrong:

• B replaces PQ with "Attribute." While attributes define agent eligibility within PQ steps, "Attribute" is not a valid scripting object in the Consider If formula itself.
• C introduces "Call Manager" and "Proficiency," neither of which are valid CCE scripting objects in any PQ formula context.
• D replaces SkillGroup with "Attribute," which has the same problem as B - Attribute is a configuration concept, not a formula scripting object.

Memory tip: Think "Calls Pick Skilled Candidates" → Call, PQ, SkillGroup, Call Type. The key trap is confusing "Attribute" (an agent property you configure in PQ steps) with the scripting objects you can reference in a Consider If expression.

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