Which two options are prerequisites for the Cisco Finesse Platform installation wizard to succeed? (Choose two.)

Question

Options

• AHTTPS redirect disabled
• BAccess to a Network Time Protocol server
• CAccess to the Internet
• DPreconfigured domain name server and have set up forward and reverse DNS resolution
• EAWDB database configured and online
• FCisco Finesse HTTPS redirect enabled

• A
  5% (1)
• B
  85% (17)
• F
  10% (2)

Explanation

Proper network infrastructure must be in place before launching the Cisco Finesse installation wizard. NTP access (B) is required because the wizard synchronizes the server clock during setup - without time synchronization, certificate validation and cluster communication will fail, halting the installation. Preconfigured DNS with forward and reverse resolution (D) is equally critical because the wizard actively validates the server's hostname against DNS; if the lookup fails in either direction, the wizard cannot continue.

Why the distractors are wrong:

• (A) HTTPS redirect disabled / (F) HTTPS redirect enabled - HTTPS redirect is a post-installation configuration option in the Finesse admin console, not an installation prerequisite.
• (C) Internet access - Finesse is designed for private enterprise/contact center networks and does not require internet connectivity to install.
• (E) AWDB configured and online - The Agent Web Database (AWDB) is a component of Cisco Unified CCE/CCX that integrates with Finesse after deployment; it is not needed to run the installation wizard itself.

Memory tip: Think of the two most fundamental network services any server needs before it can even identify itself on a network - "What time is it?" (NTP) and "Who am I?" (DNS). If those two questions can't be answered, Finesse won't install.

No community discussion yet for this question.