Within Cisco UCCE, which process handles communication between the router and peripheral gateway components?

Question

Options

• Adbagent
• Bccagent
• Copcs
• Dmds

• A
  3% (1)
• B
  93% (28)
• D
  3% (1)

Explanation

ccagent is the process within Cisco UCCE that manages the communication link between the Router (the central routing engine) and the Peripheral Gateway (PG), exchanging call routing instructions and agent state information between these two critical components.

• dbagent (A) is wrong - it handles database connectivity and writes call/agent data to the UCCE historical database, not router-to-PG signaling.
• opcs (C) is wrong - it operates on the PG side but faces outward, handling communication between the PG and the actual ACD/PBX switch, not inward toward the Router.
• mds (D) is wrong - the Message Delivery Service is a lower-level transport/messaging infrastructure that carries data between UCCE processes generally, rather than serving this specific router-to-PG function.

Memory tip: Think of ccagent as the "Contact Center Agent" that keeps the Router and PG talking - it's the liaison between the brain (Router) and the hands (Peripheral Gateway).

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