In the Cisco Unified Contact Center Enterprise solution, which command should be entered at the command prompt to invoke the Cisco Unified ICM Support Tools command-line version of the "Log…

Question

Options

• Alet
• Bicutil
• Cicutility
• Dictool
• Esupporttoollogcollection

• A
  6% (2)
• C
  3% (1)
• D
  91% (32)

Explanation

ictool is the correct command because Cisco Unified ICM Support Tools uses this specific CLI command to launch the Log Collection Utility in interactive mode - it's the designated entry point for support tool operations within the UCCE environment.

Why the distractors are wrong:

• A. let - a shell/scripting keyword with no relation to Cisco ICM tooling.
• B. icutil - sounds plausible but is not a valid Cisco ICM command; it's a common trap for those guessing from abbreviations.
• C. icutility - a longer variant of B, also not a recognized Cisco command.
• E. supporttoollogcollection - descriptive but fabricated; Cisco commands favor short, memorable names.

Memory tip: Think of ictool as "ICM tool" compressed - IC (Unified ICM) + tool. It follows Cisco's pattern of short, functional CLI names. If you remember "ICtool does the job," you won't be tempted by the longer, seemingly more descriptive fakes like icutility or supporttoollogcollection.

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