Cisco
500-450 · Question #49
500-450 Question #49: Real Exam Question with Answer & Explanation
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Question
In the Cisco Unified Contact Center Enterprise solution, if an agent is in a Reserved state, which of the following actions can the agent take?
Options
- ALog off.
- BChange state to Not Ready.
- CAnswer the call being sent to them.
- DEnter wrap-up data from the prior call.
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