Which CVP dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment prior to release 11.x?

Question

Options

• Adialed number, network VRU, ring back, error
• Bagent device, network VRU, ringtone, survivability
• Cagent device, CUCM VRU, ringtone, survivability
• Dagent device, network VRU, ringtone, error

• A
  8% (3)
• B
  17% (6)
• C
  3% (1)
• D
  72% (26)

Explanation

Option D is correct because Cisco CVP requires four specific dial number patterns in a PCCE deployment prior to release 11.x: agent device (routes calls to agent endpoints), network VRU (routes calls to the IVR/VRU for self-service), ringtone (plays a ringback tone to the caller), and error (handles call routing failures gracefully).

Why the distractors fail:

• A is wrong on two counts: "dialed number" is not the correct pattern type (it should be "agent device"), and "ring back" is not the standard label (it's "ringtone").
• B swaps "error" for "survivability" - survivability is a separate CVP feature for branch fallback, not a required dial number pattern in this context.
• C has two errors: "CUCM VRU" is not the correct term (it's "network VRU"), and again includes "survivability" instead of "error."

Memory tip: Use the acronym ANRE - Agent device, Network VRU, Ringtone, Error. Think of it as the four things a call needs: a destination (agent), an IVR (network VRU), a sound while waiting (ringtone), and a fallback when things go wrong (error).

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