Which two options affect the Ring No Answer behavior of the agent with the Cisco UCCE Solution and Cisco CVP? (Choose two.)

Question

Options

• ACVP transfer timeout timer setting
• BAgent Desktop Ring No Answer time setting
• CTarget Require
• DCisco Unified Communications manager unattended port setting
• EConsider-IF in a precision queue map

• A
  3% (1)
• B
  85% (34)
• D
  5% (2)
• E
  8% (3)

Explanation

In Cisco UCCE with CVP, Ring No Answer (RONA) is triggered when an agent's phone rings but goes unanswered within a defined window. Option B (Agent Desktop Ring No Answer time setting) is correct because this is the actual timer that controls how long the agent's phone rings before RONA fires - moving the agent to Not Ready and returning the call to queue. Option C (Target Require) is correct because this routing script setting determines how the system handles a call when it cannot reach the designated agent target; if set, it enforces that the specific target must be reached, directly influencing RONA routing behavior.

Distractors:

• A (CVP transfer timeout) governs how long CVP waits for a SIP transfer to complete - a network-level concern, not agent ring behavior.
• D (CUCM unattended port setting) is a telephony infrastructure setting for unmanned ports, unrelated to agent answer logic.
• E (Consider-IF in precision queue) is a conditional routing filter that determines which agents are eligible - it affects selection, not what happens when a selected agent fails to answer.

Memory tip: Think "Bell + Catch" - the Bell (Desktop timer) determines how long it rings, and Catch (Target Require) determines what the script does when no one catches it.

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