Which three rules apply when configuring agent teams? (Choose three.)

Question

Options

• AAn agent team can have multiple primary supervisors but can only be a member of one teams.
• BAll agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
• CAn agent can be a member of only one agent team.
• DAn agent team can have only one primary supervisor.
• EAn agent team can have only one primary supervisor but can be a member of multiple teams.
• FAn agent team can have multiple primary supervisors.

• A
  8% (2)
• B
  85% (22)
• E
  4% (1)
• F
  4% (1)

Explanation

Options B, C, and D capture the three core constraints of agent team configuration in Cisco Unified Contact Center: agents and their supervisors must share the same peripheral (B), each agent belongs to exactly one team (C), and each team has exactly one designated primary supervisor (D).

Why the distractors fail:

• A contradicts D by claiming multiple primary supervisors are allowed - only one is permitted.
• E gets the supervisor rule right (matching D) but incorrectly implies a team can belong to multiple teams, which is not a valid concept in this context.
• F directly contradicts D - only one primary supervisor per team is allowed.

Memory tip: Think "1-1-Same" - one primary supervisor per team, one team per agent, and everyone on the same peripheral. If an answer suggests "multiple primary supervisors" or an agent spanning multiple teams, eliminate it immediately.

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