350-060 Exam Questions

You are reviewing the capacity of an email service for your customer. The current SLA indicates that each mailbox has a capacity of 200 MB, and there are 50 users. The current syst...

A L3VPN customer is connected to one of your PE routers by using OSPF as CE-PE protocol and was successfully exchanging VPN routes. It came to your attention that OSPF adjacency be...

According to ITIL®v3 framework, which type of incident escalation is characterized by escalating an incident to a second-level or third-level support group if it is clearly known t...

According to ITIL®v3 framework, which type of incident escalation is characterized by the seriousness of an incident that results in the notification of the appropriate managers wh...

According to ITIL®v3 framework, which type of escalation process mechanism is applied to adjust the escalation process with regard to meeting overall customer incident resolution S...

According to ITIL®v3 framework, which type of priority is characterized as severely affecting some key users or impacting a large number of users?

According to ITIL®v3 framework, which component of incident management is characterized by taking into account both the urgency and the level of impact when entering the incident i...

According to ITIL®v3 framework, which incident ending step involves the validation of the initial incident record parameters to ensure that they are accurate prior to the final inc...

According to ITIL®v3 framework, which incident closure mechanism involves contacting the customer on an agreed percentage of the total incidents via email or call-back?

According to ITIL®v3 framework, which incident closure step is taken to determine if an incident might recur or if any preventive measures need to be taken?

According to ITIL®v3 framework, which incident closure mechanism is used to centralize all the available details surrounding the incident during the resolution life cycle?

According to ITIL®v3 framework, when working on a service-affecting incident, what function or process is responsible for keeping the customer updated on the status of the incident...

According to ITIL®v3 framework, which risk management step analyzes threats and weaknesses that are introduced as a result of a service change?

According to ITIL®v3 framework, what are the top four risks that are associated with poor change management process and procedures?

According to ITIL®v3 framework, service providers need to deliver the agreed upon capabilities to their customers. This is the definition of which configuration management principl...

According to ITIL®v3 framework, for incident and problem management, which process mechanism allows for storage of previous knowledge of incidents and problems, their solutions, an...

According to ITIL®v3 framework, which key items are used to establish and maintain a correct level of filtering during event management?

Several related trouble tickets with complaints about poor network performance have been successfully resolved. The service provider NOC wants to ensure that these complaints do no...

You are a Tier 3 NOC engineer. While reviewing Incident records, you find that support groups have not adhered to the escalation thresholds. These thresholds were based on the serv...

A service provider offers video services on its DSL network. This service provider has multiple multicast-enabled edge routers that are connecting to its DSLAMs. Video is being del...

Refer to the exhibit. The figure shows a service provider network that has MPLS TE tunnels that originate from GSR1, GSR2, and GSR3. While GSR1 and GSR2 have multiple paths to the...

A service provider upgraded its core routers to CRS-1. The service provider connects the CRS-1 to an internal network via CRS-1 management ports. This internal network is configure...

Refer to the exhibit. Refer to the topology diagram for a service provider that is offering L3VPN services. PE1, PE2, PE3, and PE4 are provider edge routers that are connected to t...

You are working for a large service provider. The engineering team requested that new SIP-600 cards be rolled out in all 7600 Series Routers in the network. The current certified C...

Refer to the exhibit. A network operator uses TACACS for authentication and authorization. While troubleshooting a NetFlow problem, the operator was requested by Cisco TAC to get t...

A Cisco IOS router is experiencing continuous OSPF adjacency flapping. Further investigation revealed that CPU utilization of OSPF process is very high. The problem is limited to t...

An ISP has an IP/MPLS core network. Recently, after replacing low-capacity routers with two Cisco Carrier Routing System routers, customer has complained about reduced application...

There is a defective egress queuing ASIC in the data path of a router. Under certain conditions, the ASIC may flip a bit from a large data packet from 0 to 1. The bit flip can occu...

Assume that you have to manage a network with several remote locations. You are told that you need to collect performance data from each remote location to access the total traffic...

Refer to the syslog message generated by a Cisco IOS device: *Mar 6 22:48:34.452 UTC. %LINEPROTO-5-UPDOWN: Line protocol on Interface Loopback0, changed state to up. What does the...

Why are thresholds defined based on baseline documents?

What is the main difference between an SNMP trap and a syslog message?

Why do event management systems use device-generated events (that is, TRAP, syslog) instead of poll-based?

Performance and accounting management are similar because both are interested in collecting usage data from the network. How do they differ?

A new polling application was installed last week. This application monitors some of the routing characteristics on your edge and aggregation devices. Since that time, you have bee...

An ISP operates a network that provides VPN service to enterprise customers. The customer uses an MPLS network that is designed with redundant equal cost paths in the core. An ente...

What is the most effective tool to use to determine whether there is a physical layer problem with voice bearer trunks before escalating the trouble to the PSTN PTT carrier?

You are working in a service provider voice NOC supporting a national VoIP network. The network underwent a capacity expansion that added voice bearer trunks to a newly deployed me...

A rollout plan from engineering has been sent to the NOC for deployment. Part of the plan involves a complex software upgrade to a network element. The method of procedure provided...

A rollout plan from engineering has been sent to the NOC for review. The plan approves deployment of a new router model at the customer premises for all new service activations. Th...

While evaluating a new hardware rollout plan before deployment, which standards should you review to ensure that the hardware met certain environmental design guidelines?

On the Cisco IOS XR router, you have noticed lately that OSPF adjacency on one interface is flapping occasionally; three flaps in the last 5 hours. The log in each of the three fla...

Which three of the following metrics are used to troubleshoot an incident of poor voice quality in a service provider next-generation network? It can be assumed that adequate bandw...

A server is exhibiting intermittent performance problems. If you were to search various system logs, which three patterns would likely apply when using the grep command? (Choose th...

Your company provides a VoIP service. Customers are informing your call center that they are not getting a dial tone. You are able to establish a Telnet session into the primary ca...

An ISP has a BGP-free MPLS LDP core. The ISP provides L2VPN and L3VPN services over the MPLS core. The ISP network monitoring tools show that whenever a new link or a link that was...

You are employed within a NOC at a regional service provider as a Tier 3 NOC engineer. The network that you support comprises leased facilities from a much larger international ser...

You are responsible for the network of a content provider. The content provider uses ISP-A and ISP-B for Internet transit service for the purpose of redundancy and load balancing....

You are working at a service provider NOC as a Tier 2 NOC engineer. The service desk has escalated a trouble ticket to you. The customer complaint on that ticket states that there...

You are working at a service provider NOC and have received a call from a customer who is complaining about slow network throughput between several branch offices. After following...