Cisco
350-060 · Question #55
350-060 Question #55: Real Exam Question with Answer & Explanation
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Question
According to ITIL®v3 framework, which type of escalation process mechanism is applied to adjust the escalation process with regard to meeting overall customer incident resolution SLA?
Options
- Arole-based
- Bpriority-based
- Cseverity-based
- Dtime-based
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