Cisco
350-060 · Question #55
According to ITIL®v3 framework, which type of escalation process mechanism is applied to adjust the escalation process with regard to meeting overall customer incident resolution SLA?
The correct answer is D. time-based. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which type of escalation process mechanism is applied to adjust the escalation process with regard to meeting overall customer incident resolution SLA?
Options
- Arole-based
- Bpriority-based
- Cseverity-based
- Dtime-based
How the community answered
(32 responses)- A9% (3)
- B6% (2)
- C3% (1)
- D81% (26)
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