Cisco
350-060 · Question #54
According to ITIL®v3 framework, which type of incident escalation is characterized by the seriousness of an incident that results in the notification of the appropriate managers who can take the…
The correct answer is C. hierarchic. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which type of incident escalation is characterized by the seriousness of an incident that results in the notification of the appropriate managers who can take the appropriate action to commit additional resources or decide how the incident is to be resolved?
Options
- Afunctional
- Binternal
- Chierarchic
- Dexternal
How the community answered
(34 responses)- A15% (5)
- B3% (1)
- C76% (26)
- D6% (2)
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