Cisco
350-060 · Question #53
350-060 Question #53: Real Exam Question with Answer & Explanation
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Question
According to ITIL®v3 framework, which type of incident escalation is characterized by escalating an incident to a second-level or third-level support group if it is clearly known the expertise to resolve the incident is not at the current level?
Options
- Afunctional
- Bhierarchic
- Cinternal
- Dexternal
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