Cisco
350-060 · Question #53
According to ITIL®v3 framework, which type of incident escalation is characterized by escalating an incident to a second-level or third-level support group if it is clearly known the expertise to…
The correct answer is A. functional. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which type of incident escalation is characterized by escalating an incident to a second-level or third-level support group if it is clearly known the expertise to resolve the incident is not at the current level?
Options
- Afunctional
- Bhierarchic
- Cinternal
- Dexternal
How the community answered
(50 responses)- A74% (37)
- B6% (3)
- C4% (2)
- D16% (8)
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