Cisco
350-060 · Question #69
You are a Tier 3 NOC engineer. While reviewing Incident records, you find that support groups have not adhered to the escalation thresholds. These thresholds were based on the service level…
The correct answer is A. Improve the escalation process and procedures. See the full explanation below for the reasoning.
Question
You are a Tier 3 NOC engineer. While reviewing Incident records, you find that support groups have not adhered to the escalation thresholds. These thresholds were based on the service level agreements with the customer. The support groups believe that the escalation thresholds are too short or that they do not have reasonable time frames. Which option should you recommend as an improvement to ensure adherence to the escalation thresholds?
Options
- AImprove the escalation process and procedures.
- BRenegotiate operational level agreements with vendors.
- CRenegotiate service level agreements with customers.
- DIncrease escalation thresholds.
How the community answered
(46 responses)- A83% (38)
- B11% (5)
- C4% (2)
- D2% (1)
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