Cisco
350-060 · Question #61
According to ITIL®v3 framework, which incident closure mechanism is used to centralize all the available details surrounding the incident during the resolution life cycle?
The correct answer is B. incident documentation. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which incident closure mechanism is used to centralize all the available details surrounding the incident during the resolution life cycle?
Options
- Aclosure categorization value
- Bincident documentation
- Cuser satisfaction survey results
- Dongoing or recurring problem records
How the community answered
(21 responses)- A5% (1)
- B81% (17)
- C5% (1)
- D10% (2)
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