Cisco
350-060 · Question #60
According to ITIL®v3 framework, which incident closure step is taken to determine if an incident might recur or if any preventive measures need to be taken?
The correct answer is C. ongoing or recurring problem. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which incident closure step is taken to determine if an incident might recur or if any preventive measures need to be taken?
Options
- Auser satisfaction survey
- Bincident documentation
- Congoing or recurring problem
- Dclosure categorization
How the community answered
(47 responses)- A2% (1)
- B9% (4)
- C74% (35)
- D15% (7)
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