Cisco
350-060 · Question #59
According to ITIL®v3 framework, which incident closure mechanism involves contacting the customer on an agreed percentage of the total incidents via email or call-back?
The correct answer is A. user satisfaction survey. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which incident closure mechanism involves contacting the customer on an agreed percentage of the total incidents via email or call-back?
Options
- Auser satisfaction survey
- Bongoing or recurring problem
- Cclosure categorization
- Dincident documentation
How the community answered
(59 responses)- A85% (50)
- B2% (1)
- C8% (5)
- D5% (3)
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