Cisco
350-060 · Question #62
According to ITIL®v3 framework, when working on a service-affecting incident, what function or process is responsible for keeping the customer updated on the status of the incident?
The correct answer is C. service desk. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, when working on a service-affecting incident, what function or process is responsible for keeping the customer updated on the status of the incident?
Options
- Aproblem management
- Bfield operations
- Cservice desk
- Dincident management
How the community answered
(26 responses)- A8% (2)
- B12% (3)
- C77% (20)
- D4% (1)
Community Discussion
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