Cisco
350-060 · Question #62
350-060 Question #62: Real Exam Question with Answer & Explanation
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Question
According to ITIL®v3 framework, when working on a service-affecting incident, what function or process is responsible for keeping the customer updated on the status of the incident?
Options
- Aproblem management
- Bfield operations
- Cservice desk
- Dincident management
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