Cisco
350-060 · Question #57
According to ITIL®v3 framework, which component of incident management is characterized by taking into account both the urgency and the level of impact when entering the incident into a…
The correct answer is B. priority. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which component of incident management is characterized by taking into account both the urgency and the level of impact when entering the incident into a trouble-ticketing system?
Options
- Acategory
- Bpriority
- Celapsed time
- Dresolution
How the community answered
(22 responses)- A14% (3)
- B77% (17)
- C5% (1)
- D5% (1)
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