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350-060 · Question #57
350-060 Question #57: Real Exam Question with Answer & Explanation
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Question
According to ITIL®v3 framework, which component of incident management is characterized by taking into account both the urgency and the level of impact when entering the incident into a trouble-ticketing system?
Options
- Acategory
- Bpriority
- Celapsed time
- Dresolution
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