Cisco
350-060 · Question #66
According to ITIL®v3 framework, for incident and problem management, which process mechanism allows for storage of previous knowledge of incidents and problems, their solutions, and the means to…
The correct answer is D. known-error database. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, for incident and problem management, which process mechanism allows for storage of previous knowledge of incidents and problems, their solutions, and the means to facilitate quicker diagnosis and resolution if they recur?
Options
- Aroot cause analysis engine
- Bincident escalation process
- Cincident resolution process
- Dknown-error database
How the community answered
(43 responses)- A9% (4)
- B5% (2)
- C16% (7)
- D70% (30)
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