Cisco
350-060 · Question #65
350-060 Question #65: Real Exam Question with Answer & Explanation
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Question
According to ITIL®v3 framework, service providers need to deliver the agreed upon capabilities to their customers. This is the definition of which configuration management principle?
Options
- Aservice level requirements (SLR)
- Boperational level agreement (OLA)
- Cservice level agreement (SLA)
- Dservice improvement plan (SIP)
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