Cisco
350-060 · Question #65
According to ITIL®v3 framework, service providers need to deliver the agreed upon capabilities to their customers. This is the definition of which configuration management principle?
The correct answer is C. service level agreement (SLA). See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, service providers need to deliver the agreed upon capabilities to their customers. This is the definition of which configuration management principle?
Options
- Aservice level requirements (SLR)
- Boperational level agreement (OLA)
- Cservice level agreement (SLA)
- Dservice improvement plan (SIP)
How the community answered
(43 responses)- A7% (3)
- B2% (1)
- C77% (33)
- D14% (6)
Community Discussion
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