3312 Exam Questions

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment? Which field is mandatory for a Contact Center Man...

Which function does the Avaya Aura® Media Server (AAMS) provide to the Avaya Aura® Contact Center (AACC) in a SIP environment?

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following: 1. Verify that the skillset is in service. 2...

A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dia...

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters: 1. While the caller is in the loop, the customer wants an announ...

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types...

A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component. The error message indicate...

A supervisor with administrative user privileges requires access to create and delete skillsets through the configuration component. Where are the create and delete permissions ass...

A customer with Avaya Aura® Contact Center (AACC) in a SIP environment has added an Avaya Media Aura?Server (AAMS) to the Contact Center Management Administration (CCMA). What is t...

Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) A...

A customer with Avaya Aura® Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Ce...

Refer to the exhibit. The flow in the exhibit has been created in Avaya Aura® Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service,...

When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 second...

The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are...

A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis. Which category of intrinsic would provide this...

A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT' intrinsic. Which category of intri...

A customer with Avaya Aura® Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

Which statement regarding scripts is true?

A customer with Avaya Aura® Contact Center (AACC) has created a script application. The customer would like to convert this script application into a now application. Which stateme...

A customer with Avaya Aura® Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center. Which three tasks can be configured u...

A customer with an Avaya Aura® Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely imp...

A customer with Avaya Aura® Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity co...

Which statement is true about the Contact Center Management Administration function that is provided by the Avaya Media Server (Avaya MS)?

A customer with Avaya Contract Center in SIP environment would like to add voice processing commands to an application. Which block would be required?

How do you configure what the terminating character should be when using the GiveIVR block to play prompt and collect digits?

You are building a new call flow that will use hold music, that Is stored on the Avaya Media Server (Avaya MS), while calls are waiting in queue. You created your music folder on A...

Some variables can have a list or range of values Instead of only a single value. On creation of these global variables the class type set is selected. Which variables types suppor...

A supervisor has created a custom report template and saved it in the Historical Reporting window within a custom group folder. Who will have access to this report?

A customer with Avaya Aura Contact Center is creating an application flow using blocks. Each block can be given a unique name to identify it on the flow. Under which tab on each bl...

A customer would like incoming calls to queue to the skillset with the most agents in service. Which intrinsic would accomplish this?

A customer with Avaya Aura Contact Center Manager Server would like to view the differences between the data In the Local View and the data In the Contact Center View, and then res...

A customer with Avaya Aura Contact Center wants to create a script In the Local View. Which three statements are true regarding the Local View? (Choose three.)

A customer with Avaya Aura® Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls. Which call will...

Refer to the exhibit. The logic block in the exhibit references a CLID intrinsic vip_customers_gv. Which type of intrinsic uses CLID data to determine routing?

A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which...

A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible. How would the customer assign the agents to the...

You are building a new call flow that will use hold music, that is stored on the Avaya Aura® Media Server (AAMS), while calls are waiting in queue. You created your music folder on...

An administrator creating a flow application realizes that a skillset required for the application has not been created. Which statement about adding the skillset is true?

Given the following namespace: mycustomer.com | en_us | ad_hoc_messages | music_on_hold | out_of_hours To enable in-queue announcements to be played, into which content group would...

Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

A customer with Avaya Aura® Contact Center (AACC) has written a script application. The Problem View is showing a syntax error with the following area of script: IF DAY OF WEEK EQU...

Refer to the exhibit. The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the...

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervis...

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script. Which options are availabl...

A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses. Which two statements regarding the Event Handler are true? (...

A supervisor with Avaya Aura Contact Center is going on vacation in two weeks and the agents will temporarily report to another supervisor during that time. When the supervisor ret...

Refer to the exhibit. The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura® Contact Center (AACC) for a SIP-based Contac...

When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

A customer with an Avaya Aura® Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands. Which...