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3312 · Question #14
3312 Question #14: Real Exam Question with Answer & Explanation
The correct answer is D. Application Threshold Class. See the full explanation below for the reasoning.
Question
The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays. Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?
Options
- AHistorical Statistics
- BReal Time Statistics
- CReal Time Reporting
- DApplication Threshold Class
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