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3312 · Question #13
3312 Question #13: Real Exam Question with Answer & Explanation
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Question
When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent. Which call presentation class option is needed to accomplish this requirement?
Options
- APresentation Option: Call Force
- BPresentation Option: Return to Queue
- CPresentation Option: After Call Break for N seconds:
- DPresentation Option: Put DN on hold to answer call
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