Avaya
3312 · Question #13
When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next…
The correct answer is D. Presentation Option: Put DN on hold to answer call. See the full explanation below for the reasoning.
Question
When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent. Which call presentation class option is needed to accomplish this requirement?
Options
- APresentation Option: Call Force
- BPresentation Option: Return to Queue
- CPresentation Option: After Call Break for N seconds:
- DPresentation Option: Put DN on hold to answer call
How the community answered
(48 responses)- A4% (2)
- B19% (9)
- C6% (3)
- D71% (34)
Community Discussion
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