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3312 · Question #12

Refer to the exhibit. The flow in the exhibit has been created in Avaya Aura® Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will…

The correct answer is D. Anchor Block. See the full explanation below for the reasoning.

Question

Refer to the exhibit. The flow in the exhibit has been created in Avaya Aura® Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected. To provide a disconnect, to which block should the technical difficulties output block be connected?

Exhibit

3312 question #12 exhibit

Options

  • AFinish Block
  • BCustom Block
  • CTreatment Block
  • DAnchor Block

How the community answered

(14 responses)
  • A
    7% (1)
  • B
    14% (2)
  • C
    7% (1)
  • D
    71% (10)

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