Avaya
3312 · Question #17
A customer with Avaya Aura® Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?
The correct answer is C. It can link skillsets to applications. See the full explanation below for the reasoning.
Question
A customer with Avaya Aura® Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?
Options
- AIt can link intrinsics to applications.
- BIt can link agents to applications.
- CIt can link skillsets to applications.
- DIt can link Control Directory Numbers (CDN) to applications.
How the community answered
(46 responses)- A11% (5)
- B2% (1)
- C83% (38)
- D4% (2)
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