Avaya
3312 · Question #4
A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script…
The correct answer is D. Output. See the full explanation below for the reasoning.
Question
A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation. Which block will be required?
Options
- AInput
- BTreatment
- CIVR
- DOutput
How the community answered
(31 responses)- A3% (1)
- B6% (2)
- C16% (5)
- D74% (23)
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